Privacy Policy – creativeplace.eu

At creativeplace.eu, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Data Controller

The controller of your personal data is creativeplace.eu.
If you have any questions regarding this Privacy Policy or the way your data is processed, please contact us at:
Email: office@creativeplace.eu

2. Information We Collect

When you use our website, we may collect the following types of personal data:

  • Account Information: name, email address, phone number, billing/shipping address.

  • Order Information: details of products purchased, payment information (processed securely via payment providers), and delivery information.

  • Technical Information: IP address, browser type, device information, and cookies (for website functionality and analytics).

  • Communication Data: information you provide when contacting us via email or contact forms.

3. Purpose of Data Processing

We process your personal data in order to:

  • Fulfill and deliver your orders.

  • Manage your account and provide customer support.

  • Send service-related notifications (e.g., order confirmations, shipping updates).

  • Improve our website and services through analytics.

  • Comply with legal obligations (e.g., tax regulations).

  • With your consent, send newsletters and promotional offers.

4. Legal Basis for Processing

Your personal data is processed on the following legal bases:

  • Contractual necessity – to process your orders and provide services.

  • Legal obligation – to comply with accounting and tax requirements.

  • Legitimate interest – for website security and business operations.

  • Consent – for marketing communications (you may withdraw consent at any time).

5. Data Sharing and Storage

  • We do not sell or trade your personal data.

  • Data may be shared with trusted third parties only to the extent necessary to provide our services, such as:

    • Payment providers (for secure transactions).

    • Shipping companies (for delivery of orders).

    • IT service providers (for website hosting and maintenance).

  • Your data is stored securely within the European Union or in compliance with GDPR-approved safeguards.

6. Data Retention

We retain your personal data only for as long as necessary:

  • Order and invoice information – for the period required by law.

  • Account information – until you request deletion.

  • Marketing communications – until you withdraw consent.

7. Your Rights

As a data subject, you have the right to:

  • Access your personal data.

  • Correct or update inaccurate information.

  • Request deletion of your data ("right to be forgotten").

  • Restrict or object to certain data processing.

  • Withdraw consent for marketing at any time.

  • Lodge a complaint with a supervisory authority (e.g., your local Data Protection Authority).

8. Cookies Policy

Our website uses cookies to improve your browsing experience and provide essential functionalities, such as:

  • Keeping items in your shopping cart.

  • Remembering login details.

  • Collecting anonymous statistics about website usage.
    You can manage or disable cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be published on this page with an updated "last modified" date.

10. Contact

If you have any questions regarding your personal data or this Privacy Policy, please contact us:
Email: office@creativeplace.eu
Website: https://creativeplace.eu